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Extending the service period for the counterpart tracker. | GeoFamily - Controller User App

February 18, 2018

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Optimal Smartphone Setup for Tracker User App | GeoFamily - Tracker User App

February 1, 2018

GeoFamily

The description is based on the Samsung Galaxy phone and the Android OS Nougat (ver 7.x). Depending on the smartphone manufacturer and the OS version, the setting name and screen may vary.

 

For phone users of new SAMSUNG One UI, please click on the link below.

SAMSUNG One UI

 

For phone users of other smartphone manufacturer, please click on the appropriate link below.

(If there is no link for your phone, refer to the link to other phones or the smartphone user manual to set it up properly.)

LG

 

SONY          SHARP

 

MOTOROLA / GOOGLE

 

HUAWEI      XIAOMI     VIVO

 

 

1. Include the 'GeoFamily' app in the battery usage 'Apps not optimized' list.

 

You have to include the 'GeoFamily' app in the list of the battery usage 'Apps not optimized' apps, if your Android OS version is Marshmallow (ver 6.x) or later.

★ Be sure to set the GeoFamily app to the gray state.

 

Please note that you must set the GeoFamily app to the gray state as shown below.

 

If the Android OS version is Marshmallow (ver 6.x), select 'Battery', click 'BATTERY USAGE'. After that, the setting method is the same as that of Nougat. (ver 7.x)

 

 

2. Include the 'GeoFamily' app in the 'Unmonitored Apps' list of the apps power monitor.

 

You have to include the 'GeoFamily' app in the list of the 'Unmonitored Apps', if the smart device is a Samsung Galaxy phone and your Android OS version is Lollipop (ver 5.x) or later.

 

If the Android OS version is Lollipop (ver 5.x) or Marshmallow (ver 6.x), select 'Battery', click 'App power saving' - 'DETAIL', find the 'GeoFamily' app in the list, and set to 'Turned off'.

 

 

3. Always keep the notification settings activated.

 

(1) If the Android OS version is Oreo (ver 8.x), or a newer version.

Click 'Apps' in the phone settings, and select the GeoFamily app from the app list.

'ON' should always be set to active and 'Service Status' should also be enabled.

 

(2) If the Android OS version is Marshmallow (ver 6.x), or Nougat (ver 7.x).

Click 'Apps' in the phone settings, and select the GeoFamily app from the app list.

 

(3) If the Android OS version is Lollipop (ver 5.x).

For the Lollipop (ver 5.x) version, you need to select the Phone Settings > 'MY DEVICES' tab, click 'Sounds and notifications' > 'Application notifications', select the GeoFamiy app in the app list, and set the 'Block' item to Disabled.

 

 

4. Activate the data and location related settings.

 

Activate 'Location', and set 'Location method' to 'High accuracy'.

Activate 'Wi-Fi', 'Mobile data' and 'Sync'.

Leave 'Power saving' disabled.

 

 

5. Always keep the Google Play Store up to date with the latest version of app.

 

Find the 'GeoFamily' app in the Google Play store and activate the 'Enable auto update' setting.

 

Click here for the information on how to set up your counterpart Controller user's smartphone.

 

 

 

 

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